ISR Discovery Call Guide

Showing messaging related to:
Challenges: Customer Relationships, Cross-sell and Up-sell, Inefficiency Serving Customers
Doc Owner

GrokSpark Team

As you're probing for pain, listen out for the Challenges in the section below.

If you hear any of these, you can use the Benefits grouped by Challenges section to see which benefits our products can provide to them to address their Challenges.

If they want to know more about how the product can provide one of those benefits, you can use the Features grouped by Benefits section to tell them which features provide those benefits and what they do.

Challenge Name Description
Customer Relationships Uneven performance in helping our customers know you care about them. This is critical in order to forge a much stronger connection and a deeper relationship with your customers.
Cross-sell and Up-sell It's difficult to know about your customers' needs and wants, and even when you do it's challenging to be able to provide the right messages to them to help them see ways they can do more business with you.
Inefficiency Serving Customers The more you know about customers, the better able you are to serve them. If everyone is using a separate log for their activities and customer interactions then others' are unable to serve the customer with the knowledge of what has been previously discussed.
Benefit Name Description (140)
Better Customer Relationships Communicating in meaningful ways with your customers helps improve your overall relationship.
Benefit Name Description (140)
Improved Ability to Cross-Sell By enabling your sales and marketing departments with automated tools, you'll be able to increase cross-sell and up-sell opportunities.
Increased Revenue and Profitability Through powerful features and capabilities, CRM Center and Awesome Automation help you achieve greater revenue and profitability.
Improved Customer Retention Better data-enabled communications gives customers a better experience so you retain their business.
Benefit Name Description (140)
Increases Efficiency Through extensive features and capabilities, HubForce products significantly increase the efficiency of their users.
Increases Leads By automating significant parts of the demand generation process, CRM Center enables its users to increase leads in a meaningful way.
Better Customer Relationships Communicating in meaningful ways with your customers helps improve your overall relationship.
Improved Ability to Cross-Sell By enabling your sales and marketing departments with automated tools, you'll be able to increase cross-sell and up-sell opportunities.
Increased Team Collaboration By enabling all members to work on the same data with full visibility and tracking, teams collaborate more and get better results.
Increased Revenue and Profitability Through powerful features and capabilities, CRM Center and Awesome Automation help you achieve greater revenue and profitability.
Cost Savings By eliminating lots of manual, time consuming tasks, HubForce products help you save money.
Improved Customer Retention Better data-enabled communications gives customers a better experience so you retain their business.
Feature Name Description
Contact Management Allows you to organize your contacts into groups and into any context that you see fit.
Leads Management Allows a business to determine the best customers to follow up with based upon demographic and psychographic factors.
Sales Analytics Create better sales campaigns in the future by analyzing the hard data of past campaigns
Sales Force Automation Automates certain aspects of your sales including outgoing calls, follow up campaigns and the organization of data for more effective campaigns.
Sales Forecasting Lets you know a benchmark by which you can determine whether your results are actually on par with your efforts.
Sales Data Your CRM program will organize your sales and customer data into manageable chunks that can be used to inform all of the other data that you need to make decisions. You will be able to quantify measures that otherwise would have no data to consider.
Marketing Automation Integration You can control the terms of automating parts of your marketing program from the CRM platform
Lead Nurturing Being able to nurture leads based on a variety of attributes (behavior, demographics, buying stage) is a perfect compliment to lead generation programs and is high priority amongst marketing departments and sales teams.
CRM Integration Feed data to your CRM from your marketing automation and vice versa. Your marketing efficiency will never be the same.
Campaign Management At the core of marketing automation are various marketing campaigns, perpetual or limited time.
Lead Management Lead management is another fundamental feature of marketing automation software. Being able to move leads through the entire marketing funnel, all while passing this information to and from your CRM, is a huge task and should be handled effectively by your MAP.
Advertising Platform Integrations Aside from CRM being the most common integration, many marketing automation platforms have a large ecosystem of integrations including content management systems, social, webinar, content marketing software, advertising platforms, chat, help desk and more.
Feature Name Description
Sales Team Management Qualifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this technology.
Customer Opportunity Management Quantifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this technology.
Leads Management Allows a business to determine the best customers to follow up with based upon demographic and psychographic factors.
Feature Name Description
Contact Management Allows you to organize your contacts into groups and into any context that you see fit.
Leads Management Allows a business to determine the best customers to follow up with based upon demographic and psychographic factors.
Sales Force Automation Automates certain aspects of your sales including outgoing calls, follow up campaigns and the organization of data for more effective campaigns.
Sales Forecasting Lets you know a benchmark by which you can determine whether your results are actually on par with your efforts.
Sales Collaboration Do business with the best associates through the collaboration features within your management program. You can attract more sales by putting together people who work well together by the numbers.
CRM Integration Feed data to your CRM from your marketing automation and vice versa. Your marketing efficiency will never be the same.
Feature Name Description
Contact Management Allows you to organize your contacts into groups and into any context that you see fit.
Sales Team Management Qualifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this technology.
Customizable Layouts The UI is flexible enough to accommodate the visual perspective of everything including the home screen. Layouts can also be changed.
Feature Name Description
Sales Team Management Qualifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this technology.
Customer Opportunity Management Quantifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this technology.
Leads Management Allows a business to determine the best customers to follow up with based upon demographic and psychographic factors.
Sales Analytics Create better sales campaigns in the future by analyzing the hard data of past campaigns
Sales Forecasting Lets you know a benchmark by which you can determine whether your results are actually on par with your efforts.
Lead Nurturing Being able to nurture leads based on a variety of attributes (behavior, demographics, buying stage) is a perfect compliment to lead generation programs and is high priority amongst marketing departments and sales teams.
Campaign Management At the core of marketing automation are various marketing campaigns, perpetual or limited time.
Advertising Platform Integrations Aside from CRM being the most common integration, many marketing automation platforms have a large ecosystem of integrations including content management systems, social, webinar, content marketing software, advertising platforms, chat, help desk and more.
Feature Name Description
Sales Team Management Qualifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this technology.
Customizable Layouts The UI is flexible enough to accommodate the visual perspective of everything including the home screen. Layouts can also be changed.
Feature Name Description
Contact Management Allows you to organize your contacts into groups and into any context that you see fit.
Sales Force Automation Automates certain aspects of your sales including outgoing calls, follow up campaigns and the organization of data for more effective campaigns.
Lead Nurturing Being able to nurture leads based on a variety of attributes (behavior, demographics, buying stage) is a perfect compliment to lead generation programs and is high priority amongst marketing departments and sales teams.
Campaign Management At the core of marketing automation are various marketing campaigns, perpetual or limited time.
Feature Name Description
Contact Management Allows you to organize your contacts into groups and into any context that you see fit.
Sales Team Management Qualifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this technology.
Customer Opportunity Management Quantifying the opportunities that your sales team has with customers is a relatively new feature that is now available for business. You can now locate the customers that are most likely to convert using this technology.
Leads Management Allows a business to determine the best customers to follow up with based upon demographic and psychographic factors.
Dashboards Users can view statistics in a highly visual, engaging perspective using customized reports and dashboards.
Customizable Layouts The UI is flexible enough to accommodate the visual perspective of everything including the home screen. Layouts can also be changed.
Sales Analytics Create better sales campaigns in the future by analyzing the hard data of past campaigns
Sales Force Automation Automates certain aspects of your sales including outgoing calls, follow up campaigns and the organization of data for more effective campaigns.